Process before configuration
Start with what happens in your business.
We work through the tasks, decisions and handovers before deciding what to configure. The aim is a workable process, not a longer feature list.
Why Zolution
A Zoho partner
who starts with
how you work.
Singapore-based consulting that connects your business process, system configuration and the people using it.
Talk to a Zoho Consultant
Zolution
in practice.
Focused on Zoho.
2018
The year we started
250+
Organisations served
across our Zoho services
Singapore
Based here.
Working locally and overseas.
What that means for you
A working relationship.
Not just a system handover.
Clear scope and responsibilities
Know what is being built, and who owns it.
Agree the requirements, assumptions and responsibilities together. When a new need appears, assess its impact before adding it to the work.
Testing against real work
Check the exceptions, not just the happy path.
Use agreed scenarios to review the setup with your team, including the records, permissions and handovers that matter in daily use.
Adoption beyond go-live
Prepare the people who will use it.
Include role-based training and administrator handover in the delivery conversation. Agree how questions, support and future improvements will be handled.
How we deliver
From understanding
to everyday use.
A shared route through the work, with a clear purpose at each stage.
- 01
Discover
Understand the work.
Follow a real enquiry, request or operational task. Identify the people, constraints and exceptions.
What this gives youA shared understanding of the process and its gaps.
- 02
Design
Agree the approach.
Map the workflow, responsibilities, data and scope before configuration starts.
What this gives youAn agreed basis for the build and how it will be checked.
- 03
Implement
Build and test together.
Configure the agreed solution, connect or migrate data where scoped, and review realistic scenarios.
What this gives youA tested setup, with open issues and decisions made visible.
- 04
Adopt & Support
Make it usable day to day.
Train the relevant roles, hand over administration and agree the next support steps.
What this gives youPeople who know their tasks and where to turn for help.
Let’s start with the part of your process that needs attention.
Talk to a Zoho ConsultantRecognition
Experience recognised
across the Zoho ecosystem.
Zoho Creator
Pinnacle Performer of the Year
Recognition associated with our Zoho Creator work—the custom-application side of our services.
Explore Creator services ↗Zoho One
Partner of the Year for Zoho One 2022
Recognition across the Zoho One suite, alongside our focus on making applications work together around a business process.
Explore CRM services ↗A good fit
You want the process
to work—not simply
the software to be installed.
- You have a real workflow to improve, with people ready to help shape it.
- You want clear ownership, practical decisions and a defined scope.
- You can involve users in review and testing, not only at the end.
- You are planning for adoption and ongoing ownership as well as launch.
Starting with an existing setup is fine. The first step is understanding what is there and what needs to change.
Explore Training & Support ↗Customer experience
Ask about work
relevant to your situation.
Tell us your industry, the process and the challenge. We can discuss which experience is relevant and what can be shared.
Before we talk
A few practical
questions.
Can you work with our existing Zoho setup?
Yes. We can begin with a review of the current configuration and how your team uses it. That helps distinguish what should be retained, adjusted or investigated further.
Do we need to use every Zoho application?
No. We start with the process and the problem you need to solve. Additional applications should have a clear role, not simply be included because they are available.
What will you need from our team?
The people who understand the work need to help clarify requirements, review decisions and test the agreed scenarios. We agree responsibilities and availability as part of the plan.
How do you handle changes during a project?
We review the reason for the change and its effect on scope, effort and timing. Additional work is agreed before proceeding, rather than silently becoming part of the original plan.