Delayed responses. Overwhelmed agents. Repetitive queries. Inconsistent customer experiences–sound familiar?
These challenges are draining your resources and burning out your team—all because of outdated customer support tools.
At Zolution, we’re here to change that.
As a premium Intercom partner, we specialise in implementing AI-First customer support platforms that resolve customer queries faster, boost agent productivity, and transform the way you manage support.
Maybe it’s time to leave frustration behind and empower your customer service with AI.
Delayed responses. Overwhelmed agents. Repetitive queries. Inconsistent customer experiences–sound familiar?
These challenges are draining your resources and burning out your team—all because of outdated customer support tools.
At Zolution, we’re here to change that.
As a premium Intercom partner, we specialise in implementing AI-First customer support platforms that resolve customer queries faster, boost agent productivity, and transform the way you manage support.
Maybe it’s time to leave frustration behind and empower your customer service with AI.
Delayed responses. Overwhelmed agents. Repetitive queries. Inconsistent customer experiences–sound familiar?
These challenges are draining your resources and burning out your team—all because of outdated customer support tools.
At Zolution, we’re here to change that.
As a premium Intercom partner, we specialise in implementing AI-First customer support platforms that resolve customer queries faster, boost agent productivity, and transform the way you manage support.
Maybe it’s time to leave frustration behind and empower your customer service with AI.
Deploy Intercom’s Complete
Customer Service Platform.
AI Agent
Smarter, Personalised Customer Service.
We deploy Intercom’s Fin 2 AI Agent, enabling your business to deliver human-quality service 24/7. Fin 2 can:
- Resolve 86% of support queries across chat, email, and social media.
- Personalise every interaction, reflecting your brand’s tone and voice.
- Take action on behalf of customers.
- Seamlessly escalate complex queries to your help desk.
AI Help Desk
Maximise Agent Efficiency.
With Intercom’s help desk, we increase agent efficiency by 31%—thanks to AI Copilot and AI Inbox. Here’s how:
- Generate contextual answers for agent queries, even for follow-ups.
- Manage all interactions—chat, voice, and video—seamlessly in one place.
- Create automation for ticket and task management with no-code visual builders.
- Access features like conversation summaries, automated ticketing, and personalised responses
AI Insights
Better Decision-Making.
Leaders need actionable insights to continuously improve customer support. You can:
- Optimise your support content for AI Agent and AI Copilot using the knowledge hub.
- Identify unresolved queries and refine your knowledge base.
- Create tailored dashboards, charts, and visualisations to track trends and key performance indicators (KPIs).
AI Agent
Smarter, Personalised Customer Service.
We deploy Intercom’s Fin 2 AI Agent, enabling your business to deliver human-quality service 24/7. Fin 2 can:
- Resolve 86% of support queries across chat, email, and social media.
- Personalise every interaction, reflecting your brand’s tone and voice.
- Take action on behalf of customers.
- Seamlessly escalate complex queries to your help desk.
AI Help Desk
Maximise Agent Efficiency.
With Intercom’s help desk, we increase agent efficiency by 31%—thanks to AI Copilot and AI Inbox. Here’s how:
- Generate contextual answers for agent queries, even for follow-ups.
- Manage all interactions—chat, voice, and video—seamlessly in one place.
- Create automation for ticket and task management with no-code visual builders.
- Access features like conversation summaries, automated ticketing, and personalised responses
AI Insights
Better Decision-Making.
Leaders need actionable insights to continuously improve customer support. You can:
- Optimise your support content for AI Agent and AI Copilot using the knowledge hub.
- Identify unresolved queries and refine your knowledge base.
- Create tailored dashboards, charts, and visualisations to track trends and key performance indicators (KPIs).
AI Agent
Smarter, Personalised Customer Service.
We deploy Intercom’s Fin 2 AI Agent, enabling your business to deliver human-quality service 24/7. Fin 2 can:
- Resolve 86% of support queries across chat, email, and social media.
- Personalise every interaction, reflecting your brand’s tone and voice.
- Take action on behalf of customers.
- Seamlessly escalate complex queries to your help desk.
AI Help Desk
Maximise Agent Efficiency.
With Intercom’s help desk, we increase agent efficiency by 31%—thanks to AI Copilot and AI Inbox. Here’s how:
- Generate contextual answers for agent queries, even for follow-ups.
- Manage all interactions—chat, voice, and video—seamlessly in one place.
- Create automation for ticket and task management with no-code visual builders.
- Access features like conversation summaries, automated ticketing, and personalised responses
AI Insights
Better Decision-Making.
Leaders need actionable insights to continuously improve customer support. You can:
- Optimise your support content for AI Agent and AI Copilot using the knowledge hub.
- Identify unresolved queries and refine your knowledge base.
- Create tailored dashboards, charts, and visualisations to track trends and key performance indicators (KPIs).
Why Choose Intercom as Your Support Platform?
Human-Quality Service:
Intercom’s Fin AI is the first human-like AI chatbot that resolves up to 86% of support queries.
Action-Oriented AI:
Intercom AI can take actions on the customer’s behalf, such as updating account details or processing refunds.
Intelligent Escalation:
Hand off complex queries to human agents with AI-powered summaries of customer interactions, ensuring context isn’t lost during transitions.
Omnichannel Support Desk:
Manage all customer interactions across chat, email, WhatsApp, social media, and phone in one unified platform.
No More Query Repetition:
Create snippets for newly resolved queries to train the AI Agent automatically. So, repetitive queries are handled without personal intervention.
Support Beyond Chat:
Intercom’s help desk allows agents to switch between chat, voice calls, video calls, and even screen sharing to help customers in the best way possible.
Fluent in 45+ Languages:
Intercom’s AI Agent and AI Copilot deliver multilingual support, breaking language barriers to assist customers anywhere in the world.
Why Choose Intercom as Your Support Platform?
Human-Quality Service:
Intercom’s Fin AI is the first human-like AI chatbot that resolves up to 86% of support queries.
Action-Oriented AI:
Intercom AI can take actions on the customer’s behalf, such as updating account details or processing refunds.
Intelligent Escalation:
Hand off complex queries to human agents with AI-powered summaries of customer interactions, ensuring context isn’t lost during transitions.
Omnichannel Support Desk:
Manage all customer interactions across chat, email, WhatsApp, social media, and phone in one unified platform.
No More Query Repetition:
Create snippets for newly resolved queries to train the AI Agent automatically. So, repetitive queries are handled without personal intervention.
Support Beyond Chat:
Intercom’s help desk allows agents to switch between chat, voice calls, video calls, and even screen sharing to help customers in the best way possible.
Fluent in 45+ Languages:
Intercom’s AI Agent and AI Copilot deliver multilingual support, breaking language barriers to assist customers anywhere in the world.
End-to-End Intercom AI Implementation
Consultation:
Assess your customer support needs and challenges to design a tailored implementation roadmap that aligns with your business goals.
AI Agent Deployment:
Deploy the Fin 2 AI Agent across all channels, including Intercom Messenger, email, website, WhatsApp, social media, and more. Customise its behavior and tone to reflect your brand identity.
AI Help Desk Setup:
Configure the AI Help Desk for unified customer support, define workflows and ticket management, integrate all communication channels, and more.
Knowledge Base Management:
Assess your customer support needs and challenges to design a tailored implementation roadmap that aligns with your business goals.
Testing & Optimisation:
Ensure flawless operation through rigorous testing. Fine-tune workflows, AI responses, and integrations for maximum efficiency.
Training:
Empower your team with the skills to manage the AI Agent, Help Desk, and Insights effectively, including handling escalations and leveraging analytics.
Post-Implementation Support:
Provide ongoing support to troubleshoot issues, optimise AI performance, and adapt configurations to evolving business needs.
Need an Intercom Implementation Partner? Look No Further!
Need an Intercom Implementation Partner? Look No Further!
At Zolution, we stand out as a Preferred Intercom Partner, delivering unmatched expertise in AI-first customer support solutions. Here’s why we stand out:
Faster Deployment
As an Intercom AI Assistant implementation agency, we deliver 40%–60% faster implementation compared to self-implementation.
Comprehensive Support
From consultation to post-implementation maintenance, we provide end-to-end services, ensuring your support system evolves with your business.
Preferred Intercom Partner Status
As a certified partner, we bring proven expertise in implementing Intercom’s AI-first customer support platform across industries.
Deep Expertise
We bring 7+ years of experience and 200+ successful implementations of business technologies across industries.
Need an Intercom Implementation Partner? Look No Further!
Get a free consultation. We’ll craft a tailored Intercom
implementation strategy for you!
Answers to Some Common Questions
What customer support channels does Intercom support?
Intercom supports omnichannel customer interactions, allowing you to engage with customers seamlessly across multiple platforms, including:
- Intercom Messenger (Web, iOS, and Android)
- SMS
- Website
Even if you’re not using Intercom’s help desk, you can still use and integrate Intercom’s Fin AI-Assistant with help desks, including Zendesk, Salesforce, HubSpot, and Pipedrive.
If you need integration with other platforms, Zolution offers custom integration services to ensure Intercom AI fits perfectly into your existing support ecosystem.
What data security measures does Intercom offer?
Intercom prioritises data security and privacy through robust measures, including:
- Data Encryption: Ensures all data is encrypted during transmission and at rest, protecting it from unauthorised access.
- PAN Redaction: Scans and masks sensitive data, such as credit card-like numbers, to safeguard customer information.
- Regional Data Hosting: Offers hosting in US and EU datacentres, adhering to local data protection regulations, with AU hosting coming soon.
- Compliance with Security Standards: Meets industry-leading certifications, including ISO 27001, ISO 27701, ISO 27018, and SOC 2.
- Regular Security Audits: Conducts routine audits and assessments to identify and mitigate vulnerabilities.
How Do I Get Started with Zolution’s Intercom Implementation Services?
Getting started is simple:
We start with a free consultation to discuss your business requirements, challenges, and goals. Based on this, we’ll create an implementation roadmap and guide how we can tailor Zoho Desk to your needs.
If you’re unsure whether Intercom AI is the right fit, we can create a free proof-of-concept project tailored to your business requirements. This allows you to experience the technology before committing fully.
Once you find it’s the right fit, we can implement Intercom with a structured process that includes system setup & configuration, customisation, migration, training, and expert support.
Alternatively, if you prefer to empower your in-house team to do all this independently, our Do-It-With-You (DIWY) programme is what you might be looking for.
So, are you ready?
Let’s Schedule a Meeting!